Terms of Service: Lights On Me

Version 1.2, effective from August 19, 2026

1. Purpose

These Terms of Service (the "Terms") govern access to and use of the Lights On Me mobile application (the "App"), published by [COMPANY NAME / NATURAL PERSON], with its registered office at [FULL ADDRESS] (hereinafter the "Provider").

The App offers an AI-assisted personal coaching and wellbeing service, accessible to any adult person (the "User").

2. Definitions

• App: the Lights On Me mobile application, available on iOS and Android.
• Service: all features offered by the App, including voice coaching sessions, structured programs, personal journaling and reflection tools.
• Coaching AI: the generative artificial intelligence system that powers the sessions and produces personalized feedback.
• User: any natural person of legal age who has created an account on the App.
• User Content: any data submitted by the User (voice transcriptions, questionnaire responses, etc.).

3. Acceptance of the Terms

Use of the App implies full and unconditional acceptance of these Terms. The User acknowledges having read, understood and accepted the Terms when creating their account. Acceptance is timestamped and retained as legal evidence.

If the User disagrees with all or part of the Terms, they must refrain from using the App.

4. Description of the Service

Lights On Me offers the User:

• Voice-based personal reflection sessions guided by a coaching AI.
• Thematic 30-day programs on various personal development areas (stress management, self-confidence, relationships, etc.).
• A personal history of sessions.
• Suggestions and recommendations generated by the AI.

5. Nature of the Service: Important Limitations

Lights On Me is a personal development and wellbeing tool. It is neither a medical service nor a professional psychological service.

The User expressly acknowledges that:

1. The AI is not a therapist. It does not provide any diagnosis, does not treat any pathology, and in no way replaces a medical, psychological or psychiatric consultation.
2. The App is not a medical device within the meaning of Regulation (EU) 2017/745, any medical device regulator's regulations or any equivalent regulation.
3. The AI may produce inaccurate information. Generative models may occasionally formulate responses that are imprecise, incomplete, or even incorrect ("hallucinations"). The User agrees to exercise their own judgment and not to consider AI-generated feedback as professional advice.
4. The App is not an emergency service. In case of acute psychological distress, suicidal thoughts, or any situation endangering the life or integrity of the User or a third party, the User must immediately contact emergency services (112 in Europe, 911 in North America, or your local emergency number) or a qualified healthcare professional.

6. Registration and User Account

6.1 Eligibility

Use of the Service is strictly reserved for natural persons aged 18 or older. The User declares having reached this age when creating their account.

The Service is currently available to Users residing in Switzerland. Other territories may be opened at a later date; section 16bis sets out, in anticipation, provisions specific to certain territories, which apply only once those territories are effectively opened. The Service is not offered to persons residing in the United States.

6.2 Account creation

The User provides a valid email address and chooses a password meeting the App's security requirements. They are responsible for the confidentiality of their credentials and any activity carried out from their account.

6.3 Accuracy of information

The User undertakes to provide accurate information upon registration and to update it as necessary.

7. Acceptable Use Conditions

The User agrees to use the App:

• for personal and non-commercial purposes;
• in compliance with applicable laws and regulations;
• without infringing third-party rights;
• without attempting to circumvent the security mechanisms in place;
• without using the App for fraudulent, illegal, malicious purposes or in a manner harmful to third parties;
• without extracting, copying or reusing AI-generated content for commercial purposes.

Any breach of these obligations may result in the suspension or termination of the account without notice.

8. Intellectual Property

8.1 Provider's rights

The App, its design, texts, source code, programs, databases and all elements composing it are the exclusive property of the Provider or its licensors. No license or transfer of rights is granted to the User beyond the personal, non-transferable right to use the App.

8.2 User Content

The User retains ownership of the User Content they submit. They grant the Provider a limited, non-exclusive license, for the sole purposes of providing, improving and securing the Service (in particular: AI processing, personalized feedback generation, aggregated and anonymized statistics).

8.3 AI-generated content

The feedback, advice and exercises generated by the AI during sessions belong to the Provider. The User has a personal right to consult them and use them privately.

9. Personal Data Protection

The processing of the User's personal data is governed by the App's Privacy Policy, accessible at any time from the App and on the Provider's website. The User acknowledges having read this policy upon registration.

The Provider undertakes to comply with the General Data Protection Regulation (GDPR, EU Regulation 2016/679) and applicable national legislation.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

1. The App is provided "as is", without any express or implied warranty as to its fitness for a particular purpose, uninterrupted availability or absence of defects.
2. The Provider shall not be held liable for personal decisions taken by the User based on AI-generated content.
3. The Provider shall not be held liable for indirect damages (loss of opportunity, moral damages, intangible damages) resulting from the use or inability to use the App.
4. The Provider's liability, if engaged, shall be limited to the amount actually paid by the User for the Service during the twelve (12) months preceding the triggering event, or 100 CHF if no payment was made.
5. The Provider shall not be held liable for the consequences of psychological distress or an emergency situation that the User chose to address via the App instead of contacting an appropriate professional or emergency services.

No provision of these Terms is intended to exclude or limit the Provider's liability where applicable law prohibits it (in particular: willful misconduct, bodily injury, fraud).

The provisions of this section further apply subject to the mandatory provisions of the User's habitual place of residence (section 16bis).

11. Specific Warning about AI

The User acknowledges being informed that:

• The Coaching AI is a generative artificial intelligence system based on large language models (LLMs).
• AI responses are produced probabilistically and may vary from one session to another for similar inputs.
• The AI may occasionally produce factual errors, inconsistencies or advice inappropriate to the User's personal situation.
• The User retains final responsibility for any decision made based on exchanges with the AI.
• The User is encouraged to share important information with a qualified professional when the situation requires it.

12. Service Availability

The Provider endeavors to ensure optimal availability of the Service, without however being bound by an obligation of result. The Service may be suspended for maintenance, updates, force majeure or any other reasonable reason, without the User being entitled to compensation.

13. Suspension and Termination

13.1 By the User

The User may terminate their account at any time from the App (section Settings > Account > Advanced > Delete my account). Deletion results in the permanent erasure of their data under the conditions provided in the Privacy Policy.

13.2 By the Provider

The Provider may suspend or terminate a User's account in case of breach of these Terms, fraudulent use, or discontinuation of the Service. In case of termination, the User will be informed by email, except in case of emergency or legal obligation.

14. Modification of the Terms

The Provider reserves the right to modify these Terms at any time. Any substantial modification will be notified to the User, who must accept the new version to continue using the Service. Failing acceptance, the User may terminate their account.

15. Force Majeure

The Provider shall not be held liable for a breach of its obligations resulting from a case of force majeure, as defined by applicable law (natural disaster, third-party infrastructure failure, cyberattack, regulatory decision, etc.).

16. Governing Law and Jurisdiction

These Terms are governed by Swiss law, excluding its conflict-of-laws rules.

Any dispute relating to the interpretation or performance of these Terms shall be submitted to the exclusive jurisdiction of the competent courts of Geneva (Switzerland), subject to mandatory provisions applicable to consumers.

This choice of law and forum does not deprive the consumer User of the protection of the mandatory provisions of the law of their habitual place of residence, nor of the right to bring proceedings before the courts reserved to them by that law. Section 16bis sets out provisions specific to certain territories.

16bis. Provisions Depending on Your Place of Residence

16bis.1 Switzerland, European Union and European Economic Area

The consumer User retains the right to bring proceedings before the courts of their habitual place of residence in accordance with the Lugano Convention and the mandatory provisions of Swiss private international law (PILA).

16bis.2 Canada

If the User resides in Canada, the mandatory protections of the consumer protection laws of their province or territory of residence remain applicable; nothing in these Terms is intended to derogate from them, to limit the rights they grant, or to deprive the User of the right to bring proceedings before the courts of their place of residence. For residents of Quebec: these Terms are available in French, and the rights arising from the Consumer Protection Act (CQLR c. P-40.1) are neither excluded nor limited.

16bis.3 United Kingdom

If the User resides in the United Kingdom, the mandatory provisions of UK consumer law, in particular the Consumer Rights Act 2015, remain applicable; nothing in these Terms limits the rights granted by that law or deprives the User of the right to bring proceedings before the courts of their place of residence.

16bis.4 Australia and New Zealand

If the User resides in Australia, they benefit from guarantees under the Australian Consumer Law that cannot be excluded. If the User resides in New Zealand, they likewise benefit from the guarantees of the Consumer Guarantees Act 1993. Nothing in these Terms, including section 10, excludes, restricts or modifies those guarantees; the limitations provided apply only to the extent permitted by those laws.

16bis.5 Other territories

As the Service is not offered in other territories (section 6.1), no specific provisions apply to them. If the Provider extends the Service to a new territory, provisions specific to it will be added to this section.

17. Amicable Dispute Resolution

Before any litigation, the User is invited to contact the Provider by email in order to seek an amicable solution to the dispute. The Provider undertakes to respond within a reasonable period, generally within thirty (30) days.

18. Contact

For any question relating to these Terms, the User may contact the Provider:

• By email: contact@lightsonme.app
• By mail: [FULL ADDRESS]

19. Miscellaneous

If any provision of these Terms is held invalid or unenforceable by a competent authority, the other provisions shall remain fully applicable.

The Provider's failure to invoke a breach by the User shall not be interpreted as a waiver of the right to invoke a subsequent breach.

These Terms and the Privacy Policy constitute the entire agreement between the User and the Provider regarding the Service, and supersede any prior agreement or understanding relating to the same subject matter.

The User may not assign or transfer their rights or obligations under these Terms without the Provider's prior written consent. The Provider may assign these Terms in the context of a reorganisation, merger or business transfer, subject to informing the User.

These Terms are drafted in French. Translations are provided for the User's convenience; in the event of a discrepancy, the French version prevails, subject to the mandatory provisions of the User's place of residence.

The provisions which, by their nature, are intended to survive the termination of the account or the end of the Service (in particular: intellectual property, limitation of liability, governing law and jurisdiction, retention of proof of consent) shall remain in force thereafter.

Date of last update: August 19, 2026

Version: 1.2